Frequently Asked Questions

What’s the best way to get in touch with you?

We’d love to hear from you. Feel free to reach out via our contact / estimate form or give us a call at (843) 300-7159. We will try to get back to you in less than 24 hours.

How do I request an estimate?

Fill out the estimate request form on our Contact / Estimate page, send us an email office@knighthammer.org, or call / text us at (843) 300-7159 with your request. We will need your name, email, phone and address as well as what services you are requesting.

Where are you located?

Our main office is located in Pineville, but we service locations in North Charleston, Charleston, Summerville, and surrounding areas.

What areas do you service?

We service locations in North Charleston, Charleston, Summerville, and nearby surrounding areas. Feel free to call us at (843) 300-7159 if you have further questions.

When are you available?

Check our business hours on the contact page. If you ever have a question outside of these hours, don’t hesitate to reach out!

What forms of payment do you accept?

We prefer and accept all major credit cards, although we will accept cash or check on a case by case basis. 

Do I need to be home for my estimate?

No, as long as we can access your back yard and any pets are secured.

Do I need to be home for my service?

No, as long as access to your back yard is available and your pets are secured.

Can I get a quote over the phone?

Yes and No. We could give you an estimate over the phone, but prefer to inspect your property in order to give a fair and accurate estimate. This ensures no surprises for either party.

What is included in your standard lawn care services?

Our standard lawn care services include: lawn mowing, edging of the concrete (driveway and sidewalk), string trimming areas where the mower cannot reach, and blowing all clippings off hard surfaces into the lawn. Shrub pruning, plant/ flower beds, fertilization, etc are invoiced as additional services.

How do I pay for work other than lawn care, such as landscaping work, pine straw or mulch installation?

All major work (landscaping, pine straw, mulch, etc.) requires a 50% deposit in advance. The remaining balance will be billed to the card on file the day of or after that service completion.

If it’s raining on my scheduled service date, when should I expect service?

We monitor the extended weather in our service areas. In the event your scheduled date is expected to fall on a rain date, we will attempt to service your property within two days before it rains or within two days after the weather has cleared.

Can I request service on a specific day of the week or a specific time of the day?

We will try to accommodate your day request, but cannot guarantee it. We service specific locations on certain days of the week. We do not take time of the day requests.

Can you still service my back yard if my dog is in the back yard and he does not bite or he is chained up?

We cannot service the back yard if your pets are not secured in the house due to safety of all personnel and your pet.

Should I water my lawn prior to a lawn mowing service visit?

For best results, please do not water your lawn the night before or the morning of scheduled service.

I currently own property in “X service location”, but do not live there. How do I know that you’re servicing my property?

We can attach before/after photos to all invoices at no additional cost to give you peace of mind. All out of state client services are billed in advance.

What if I wish to skip or cancel my normal service visit?

The customer is responsible to call at least 24hrs in advance of their scheduled service day if they do not want their lawn serviced. All skipped / cancelled maintenance services will be billed 50% service rate to cover the contractor’s fixed costs of insurance and other costs associated with maintaining the lawn. If no calls are made at least 24hrs prior to scheduled service, then lawn will be serviced as normal and customer will be billed 100% of normal service visit rate.